Customer care
We're here to help
Questions about an order, a product or a return? Send us a message and a real person from the Akina team will get back to you.
Send us a message
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Before you write
How quickly will I get a reply?
Within 1–2 business days, Monday to Friday. If you haven't heard back, check your spam folder before writing again — replies from info@akina.pro occasionally land there.
Where is my order?
You'll get a shipping confirmation with tracking as soon as your parcel leaves us. Tracking can take a day or two to start updating. If it hasn't moved, send us your order number and we'll chase it for you.
Can I change or cancel my order?
If it hasn't shipped yet, usually yes. Write to us as soon as you can with your order number and what you'd like changed — the sooner you reach us, the more we can do.
My item arrived damaged or something is missing
We'll make it right. Send us your order number and a photo of what arrived, and we'll arrange a replacement or a refund.
How do returns and refunds work?
Full details are in our refund policy, linked in the footer. If you're not sure whether your item qualifies, just ask — we'd rather sort it out with you directly.
Do you offer free shipping?
Yes — shipping is free on every order over $50.